Summary: Before you can invest, we verify who you are using Sumsub, a trusted identity verification platform. You'll also answer a few simple questions so we can assess your suitability as an investor. This is required by DFSA regulations. It protects you and all investors. Most verifications complete within 3 minutes.
Why We Verify Your Identity
Identity verification (KYC) is required by law for all regulated financial platforms.
But it's also good for you:
Protects you from fraud and identity theft
Protects other investors from bad actors
Enables real ownership: your name goes on legal documents
Creates accountability: we know who we're working with
As a DFSA-regulated platform, we must verify every investor. This is one of the reasons investing with a regulated platform is safer.
Onboarding
Your verification process will start with a simple onboarding process, where we will ask you a couple of questions about:
your citizenship
your employment status
your plans with Arvo
Identity & Documentation Verification Powered by Ondato
The next step in the process will be verification of your identity and documentation. We partner with Sumsub for verification. Sumsub is a trusted, GDPR-compliant platform used by financial institutions across Europe and the Middle East.
What You'll Need
Document 1: Passport
Requirements:
Must be valid (not expired)
Photo must be clear and readable
All four corners visible
Document 2: Proof of Address (POA)
This confirms where you live. Accepted documents:
Utility bill (electricity, water, internet)
Bank statement
Government letter
Tenancy contract
Requirements:
Dated within the last 3 months
Shows your full name and address
Must match the address you provided
Step-by-Step Verification
Step 1: Upload Your Passport
Take a clear photo of your passport or upload an existing image
Sumsub checks the document is valid and readable
Step 2: Take a Selfie
Look directly at the camera
Ensure good lighting
Remove glasses or hats
Sumsub matches your face to your ID photo
This confirms you're the person on the ID.
Step 3: Upload Proof of Address
Select your document type
Upload a clear image
Ensure the date and address are visible
Step 4: Submit and Wait
Sumsub processes your verification
You'll receive confirmation by email
Most verifications complete within 3 minutes.
There might be situations where we need to ask you some further questions & documentation. If that happens, you will receive another email from our team.
Ongoing AML Monitoring
On top of initial verification, we conduct frequent Anti-Money Laundering (AML) Screening Checks to ensure we remain compliant with regulators.
This means:
The platform stays safe for all investors
We meet DFSA requirements continuously
Bad actors are identified and removed
Your investment environment remains secure
This happens automatically. You don't need to do anything after initial verification.
Verification Timeline
Status | What It Means |
Submitted | Sumsyb received your documents |
Under Review | Verification in progress |
Assessment Complete | You've answered investor questions |
Additional Info Needed | We need something else (check email) |
Verified ✓ | You can now invest! |
Typical timing: Most verifications complete within 3 minutes. Complex cases may take up to 3 business days.
Common Issues and Solutions
"Document rejected — image unclear" → Retake the photo in better lighting. Ensure all text is sharp and readable.
"Document expired" → You'll need to use a valid, unexpired document.
"Proof of address too old" → The document must be dated within the last 3 months.
"Selfie doesn't match ID" → Ensure good lighting and look directly at the camera. Remove glasses.
"Verification taking longer than expected" → Some documents require manual review. You'll hear from us within 3 business days.
Your Privacy
Both Arvo and Sumsub take your personal data seriously:
Protection | Details |
Encryption | Documents encrypted during upload and storage |
GDPR compliance | Sumsub follows strict EU privacy rules |
Limited use | Data used only for verification and compliance |
No selling | We never sell your information |
Data access | Request a copy of your data anytime |
→ Read Our Privacy Policy → Read Sumsub’s Privacy Policy
After Verification
Once verified, you can:
Add funds to your wallet
Invest in properties
Receive ownership documents in your legal name
Withdraw funds to your verified bank account
→ Add Funds to Your Wallet
→ Make Your First Investment
Need Help?
Stuck on verification? Contact our support team. There is no charge.
Verification is required by DFSA regulations and powered by Sumsub. Arvo is fully licensed and compliant.